Customer Service
Customer Center
| ACE Co., Ltd. Customer Center in Japan |
Tokyo Office: 1-8-10, Komagata, Taito-ku, Tokyo 111-0043, Japan |
|
Osaka Office: 3-3-21, Minami-Semba, Chuo-ku, Osaka 542-0081, Japan |
|
|
Business hours: 10:00 to 17:00 on weekdays (closed on Saturdays, Sundays and holidays) |
If you have any questions about repair and our products, concerns or simply need information, please contact us at your convenience.
For business transaction
| International Business Division |
JINGUMAE M-SQUARE, 1-4-16, Jingumae, Shibuya-ku , Tokyo ,JAPAN 150-0001 TEL +81-3-5843-0636 FAX +81-3-5843-0637 |
For business transaction, please check the box "Business transaction" in the Contact Form above.
International Inquiries
Inquire here regarding repairs, store locations, product guarantees, Proteca Premium Care, and other information.
PROTECA / ace. / Kanana project / ACE / HaNT / ZERO NEWYORK / ZEROBRIDGE / Z.N.Y
/ ACE DESIGNED BY ACE IN JAPAN
| Country | Distributor | Phone | |
| Singapore | Chiang Kong Services Pte Ltd. | +65-6748-2786 | chiang_kong@yahoo.com.sg |
| Malaysia | Premier Luggage & Bags Services Centre |
+60-3-23891095 | info@premlink.net |
| Thailand | RETAIL ONE Co.Ltd. | +662-280-0065-6 | service@retailone.co.th |
| Indonesia | PT JAPAN LUGGAGE | +62-21-559-61137 | nurmala@japanli.com |
| Philippines | LTS Luggage Trading & Services, Inc. |
+63-2-303-1234 | customercare@primergrp.com |
| Hong Kong | ACE Hong Kong Luggage Co.,Ltd. | +852-5540-0645 | repair@ace-hongkong.com |
| China | Zero Halliburton (China) Co., Ltd. | +86-21-6241-1029 (Ext. 806) | repair@zerohalliburton.cn |
| ACE Group (China) Co., Ltd. ＊“ACE” brand only |
+86-21-6307-1111 +86-800-820-3008 |
aqc@acechina.com.cn | |
| Japan | ACE co.,Ltd. | Contact Form |
ZERO HALLIBURTON
| Country | Distributor | Phone | |
| United States | ZERO HALLIBURTON INC. | +1-732-393-7400 | info@zerohalliburton.com |
| Singapore | Chiang Kong Services Pte Ltd. | +65-6748-2786 | chiang_kong@yahoo.com.sg |
| Malaysia | Premier Luggage & Bags Services Centre |
+60-3-23891095 | info@premlink.net |
| Thailand | RETAIL ONE Co.Ltd. | +662-280-0065-6 | service@retailone.co.th |
| Hong Kong | ACE Hong Kong Luggage Co.,Ltd. | +852-5540-0645 | repair@ace-hongkong.com |
| China | Zero Halliburton (China) Co., Ltd. | +86-21-6241-1029 (Ext. 806) | repair@zerohalliburton.cn |
| Taiwan | Ingeneer.Co.,Ltd. | +886-2-2755-3337 | service@zerohalliburton.com.tw |
| Japan | ACE co.,Ltd. | Contact Form |
Proteca Premium Care
To ensure many years of trouble-free use of your Proteca product, ACE Co., Ltd. provides a free repair service for a period of three years from the date of purchase.
The warranty also covers damages caused during transportation by an airline or others.
ACE provides a free repair service for an unlimited number of times during the 3-year warranty period.
“ace.” Brand Product Warranty
“ace.” provides a 5-year warranty for products purchased from authorized dealers (excluding “outlet stores”) and offers high-quality after-sales service.
