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Customer Service

Customer Center

ACE Co., Ltd. Customer Center in Japan

Tokyo Office: 1-8-10, Komagata, Taito-ku, Tokyo 111-0043, Japan
Tel. +81-3-3847-5533

Map

Osaka Office: 3-3-21, Minami-Semba, Chuo-ku, Osaka 542-0081, Japan
Tel. +81-6-6244-6251

Map
Business hours: 10:00 to 17:00 on weekdays
(closed on Saturdays, Sundays and holidays)

If you have any questions about repair and our products, concerns or simply need information, please contact us at your convenience.

For business transaction

International Business Division

JINGUMAE M-SQUARE, 1-4-16, Jingumae, Shibuya-ku , Tokyo ,JAPAN 150-0001

TEL  +81-3-5843-0636

FAX  +81-3-5843-0637

For business transaction, please check the box "Business transaction" in the Contact Form above.

International Inquiries

Inquire here regarding repairs, store locations, product guarantees, Proteca Premium Care, and other information.

PROTECA / ace. / Kanana project / ACE / HaNT / ZERO NEWYORK / ZEROBRIDGE / Z.N.Y
/ ACE DESIGNED BY ACE IN JAPAN

Country Distributor Phone email
Singapore Chiang Kong Services Pte Ltd. +65-6748-2786 chiang_kong@yahoo.com.sg
Malaysia Premier Luggage &
Bags Services Centre
+60-3-23891095 info@premlink.net
Thailand RETAIL ONE Co.Ltd. +662-280-0065-6 service@retailone.co.th
Indonesia PT JAPAN LUGGAGE +62-21-559-61137 nurmala@japanli.com
Philippines LTS Luggage Trading &
Services, Inc.
+63-2-303-1234 customercare@primergrp.com
Hong Kong ACE Hong Kong Luggage Co.,Ltd. +852-5540-0645 repair@ace-hongkong.com
China Zero Halliburton (China) Co., Ltd.  +86-21-6241-1029 (Ext. 806) repair@zerohalliburton.cn
ACE Group (China) Co., Ltd.
 *“ACE” brand only
+86-21-6307-1111
+86-800-820-3008
aqc@acechina.com.cn
Japan ACE co.,Ltd. Contact Form

ZERO HALLIBURTON

Country Distributor Phone email
United States ZERO HALLIBURTON INC. +1-732-393-7400 info@zerohalliburton.com
Singapore Chiang Kong Services Pte Ltd. +65-6748-2786 chiang_kong@yahoo.com.sg
Malaysia Premier Luggage &
Bags Services Centre
+60-3-23891095 info@premlink.net
Thailand RETAIL ONE Co.Ltd. +662-280-0065-6 service@retailone.co.th
Hong Kong ACE Hong Kong Luggage Co.,Ltd. +852-5540-0645 repair@ace-hongkong.com
China Zero Halliburton (China) Co., Ltd.  +86-21-6241-1029 (Ext. 806) repair@zerohalliburton.cn
Taiwan Ingeneer.Co.,Ltd. +886-2-2755-3337 service@zerohalliburton.com.tw
Japan ACE co.,Ltd. Contact Form

Proteca Premium Care

To ensure many years of trouble-free use of your Proteca product, ACE Co., Ltd. provides a free repair service for a period of three years from the date of purchase.
The warranty also covers damages caused during transportation by an airline or others.
ACE provides a free repair service for an unlimited number of times during the 3-year warranty period.

“ace.” Brand Product Warranty

“ace.” provides a 5-year warranty for products purchased from authorized dealers (excluding “outlet stores”) and offers high-quality after-sales service.

Maintenance

"To support you in its best condition"

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