ACE Co., Ltd. Customer Center in Japan |
Tokyo Office: 1-8-10, Komagata, Taito-ku, Tokyo 111-0043, Japan |
Osaka Office: 3-3-21, Minami-Semba, Chuo-ku, Osaka 542-0081, Japan |
|
Business hours: 10:00 to 17:00 on weekdays (closed on Saturdays, Sundays and holidays) |
If you have any questions about repair and our products, concerns or simply need information, please contact us at your convenience.
International Business Division |
JINGUMAE M-SQUARE, 1-4-16, Jingumae, Shibuya-ku , Tokyo ,JAPAN 150-0001 TEL +81-3-5843-0636 FAX +81-3-5843-0637 |
For business transaction, please check the box "Business transaction" in the Contact Form above.
Inquire here regarding repairs, store locations, product guarantees, Proteca Premium Care, and other information.
Country | Distributor | Phone | |
Singapore | Chiang Kong Services Pte Ltd. | +65-6748-2786 | chiang_kong@yahoo.com.sg |
Malaysia | Premier Luggage & Bags Services Centre |
+60-3-23891095 | info@premlink.net |
Thailand | RETAIL ONE Co.Ltd. | +662-280-0065-6 | service@retailone.co.th |
Indonesia | PT JAPAN LUGGAGE | +62-21-559-61137 | nurmala@japanli.com |
Philippines | LTS Luggage Trading & Services, Inc. |
+63-2-303-1234 | customercare@primergrp.com |
Hong Kong | ACE Hong Kong Luggage Co.,Ltd. | +852-5540-0645 | repair@ace-hongkong.com |
China | Zero Halliburton (China) Co., Ltd. | +86-21-6241-1029 (Ext. 806) | repair@zerohalliburton.cn |
ACE Group (China) Co., Ltd. *“ACE” brand only |
+86-21-6307-1111 +86-800-820-3008 |
aqc@acechina.com.cn | |
Japan | ACE co.,Ltd. | Contact Form |
Country | Distributor | Phone | |
United States | ZERO HALLIBURTON INC. | +1-732-393-7400 | info@zerohalliburton.com |
Singapore | Chiang Kong Services Pte Ltd. | +65-6748-2786 | chiang_kong@yahoo.com.sg |
Malaysia | Premier Luggage & Bags Services Centre |
+60-3-23891095 | info@premlink.net |
Thailand | RETAIL ONE Co.Ltd. | +662-280-0065-6 | service@retailone.co.th |
Hong Kong | ACE Hong Kong Luggage Co.,Ltd. | +852-5540-0645 | repair@ace-hongkong.com |
China | Zero Halliburton (China) Co., Ltd. | +86-21-6241-1029 (Ext. 806) | repair@zerohalliburton.cn |
Taiwan | Ingeneer.Co.,Ltd. | +886-2-2755-3337 | service@zerohalliburton.com.tw |
Japan | ACE co.,Ltd. | Contact Form |
To ensure many years of trouble-free use of your Proteca product, ACE Co., Ltd. provides a free repair service for a period of three years from the date of purchase.
The warranty also covers damages caused during transportation by an airline or others.
ACE provides a free repair service for an unlimited number of times during the 3-year warranty period.
“ace.” provides a 5-year warranty for products purchased from authorized dealers (excluding “outlet stores”) and offers high-quality after-sales service.