It is important to check not only quality but also the warranty when selecting a suitcase.
Every Proteca suitcase comes with a 3-year product warranty to ensure many years of satisfying use. The warranty provides free repair of all damages resulting from normal use as well as damages caused during transportation by an airline.
To ensure many years of trouble-free use of your Proteca product, ACE Co., Ltd. provides a free repair service for a period of three years from the date of purchase.
The warranty also covers damages caused during transportation by an airline or others.
ACE provides a free repair service for an unlimited number of times during the 3-year warranty period.
* Sample warranty card
* The new Proteca mark on the lower left front caster indicates that the product is covered by the 3-year warranty.
* Warranty does not apply to products on sale, purchased from an outlet store and products that were parallel-imported.
If the normal use of your suitcase is not possible due to any of the following reasons, ACE Co., Ltd. will provide a free repair service for an unlimited number of times during the warranty period.
Note that the warranty does not cover surface scratches, stains, wear, or degradation resulting from ordinary use.
ACE will decide on the repair method and make the repair to restore the functionality of the product.
Notwithstanding the above, the following are not covered by the warranty, and there will be a charge for repairs even during the warranty period.
If repair parts become unavailable from the manufacturer after the end of the parts holding period, substitute parts will be used for the repair. However, note that the repair may not be possible in some cases due to the structure of the product. In the event that the repair cannot be conducted, ACE will replace the damaged product with the same or equivalent product.
When you purchase the product, make sure that the warranty card provided with the product is indicated with the date of purchase and has the store stamp.
If there is no store stamp on the warranty card, attach the receipt to the warranty card.
If you purchased the product from an online store, the invoice or similar document serves as a proof of purchase. Be sure to keep the document in a safe place. If the warranty card does not have the store stamp or is not attached with proof of purchase (such as a receipt) or if your product was not purchased from an official retailer, the product warranty is invalid. Also, note that the warranty does not apply to products on sale ,purchased from an outlet store or products that were parallel-imported.
To request warranty repair, fill out the warranty card and repair request form, place them in the product to be repaired, and send them to the ACE Customer Center in Japan or repair contact in each countries. The warranty card will be placed back in the product and returned to you.
Note that the customer must pay for the cost of sending the product to the ACE Customer Center. ACE will bear the cost of returning the product to the customer.
ACE Co., Ltd. Customer Center
1-8-10, Komagata, Taito-ku, Tokyo 111-0043, Japan Tel. +81-3-3847-5533 (international call)
3-3-21, Minami-Semba, Chuo-ku, Osaka 542-0081 Tel. +81-6-6244-6251 (international call)
10:00 to 17:00 (JST) on weekdays (closed on Saturdays, Sundays and holidays)
After three years from the date of purchase, the ACE Customer Center will repair the product for a charge. For details, contact the ACE Customer Center. The ACE Customer Center will notify you of the estimated repair cost, then repair the product for a charge upon obtaining your consent.