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Customer Service

Customer Center

ACE Co., Ltd. Customer Center in Japan

Tokyo Office: 1-8-10, Komagata, Taito-ku, Tokyo 111-0043, Japan


Osaka Office: 4-5-2, Bakuromachi, Chuo-ku, Osaka 541-0059, Japan

Business hours: 10:00 to 16:00 on weekdays
(closed on Saturdays, Sundays and holidays)

If you have any questions about repair and our products, concerns or simply need information, please contact us at your convenience.

For business transaction

Overseas Business Division

JINGUMAE M-SQUARE, 1-4-16, Jingumae, Shibuya-ku , Tokyo ,JAPAN 150-0001

TEL  +81-3-5843-0636

FAX  +81-3-5843-0637

For business transaction, please check the box "Business transaction" in the Contact Form above.

International Inquiries

Inquire here regarding repairs, store locations, product guarantees, Proteca Premium Care, and other information.

“ace.” Brand Product Warranty & Repair Policy

ACE Co.,Ltd. products

Country Distributor Phone email
China Zero Halliburton (China) Co., Ltd. +86-21-6241-1029
(Ext. 808)
Hong Kong ACE Hong Kong Luggage Co.,Ltd. +852 5540 0645 repair@ace-hongkong.com
Taiwan Lian Yin International Co.,Ltd. (+886)2-2268-0017
(ext. 9)
South Korea BENEX INTERNATIONAL CO.,LTD. +82(02)586-7999 benexint@naver.com
Singapore Demarco Pte Ltd +65 6785 8000 customerservice@etravelite.com
Malaysia Premier Luggage &
Bags Services Centre
+60123062000 info@premlink.net
Thailand BNG Corporation (+66)2 281 5995 brand01@bonnyinter.com
Indonesia PT JAPAN LUGGAGE +62-8281-28111-1278 Jli.csho@gmail.com
Philippines The Travel Club Customer Care customercare@primergrp.com
Vietnam GLOBAL BAGS & LUGGAGE CO., LTD. +84 28 3824 7886 oanh.nguyen@global-luggage.com
Australia Pera Luggage +61 430 989 898 customercare@peraluggage.com.au
USA FINK’S LUGGAGE & REPAIR CO. +1-503-222-6086 alex@finksluggage.com
SQUARE LUGGAGE +1-973-539-1631 squareluggage@verizon.net
TW Carrol +1-206-575-1064 acarrol@twcarrol.com
Japan ACE co.,Ltd. Contact Form

Proteca Premium Care

To ensure many years of trouble-free use of your Proteca product, ACE Co., Ltd. provides a free repair service for a period of three years from the date of purchase.
The warranty also covers damages caused during transportation by an airline or others.
ACE provides a free repair service for an unlimited number of times during the 3-year warranty period.

Product Warranty

We provide warranties and high-quality after-sales service for products purchased from authorized retailers (excluding outlet stores).


"To support you in its best condition"

Global Online Store

You can purchase Ace Co.,Ltd. products from anywhere in the world, 24 hours a day. Please feel free to use our services.
If you access this online store from within Japan, you will be redirected to the local online store in Japan.